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PSTA has implemented Performance Counts: a scorecard-based performance management system designed to strategically align work activities throughout the organization and foster a culture of collaboration and continual improvement.
The scorecard consists of five sections, representing PSTA’s five key strategic areas: Community Support, Financial Stability, Customer Satisfaction, Employee Engagement, and Commitment to Performance. Each of the five scorecard sections consists of a set of metrics that support the corresponding strategic area.